Human Factors Specialist in Edmonton

Do you want to help improve patient safety across Alberta? Do you love challenges and want the opportunity to apply your skills in a dynamic, high impact and collaborative environment? The Human Factors Specialist is part of a provincial Patient Safety team that provides leadership in promoting best practices in usability, patient safety and eSafety (electronic health systems).

A successful candidate will have strong analytical, interpersonal, and collaboration skills, with a passion for usability and a creative eye for excellent design. A key responsibility of the position is to support the organization in the area of patient safety through the application of expertise in human factors/usability engineering.

This position is eligible for remote or hybrid work but is based in Edmonton (or surrounding communities) and requires on-site consultation and field work at sites throughout Alberta.

The Human Factors Specialist will independently apply human factors methodologies (e.g. evaluation and design) to develop solutions that improve the healthcare system and reduce human error potential and patient safety risk. Human Factors Specialists evaluate room designs, work-flow, equipment, user interfaces, information systems, paper and electronic forms and other patient safety related aspects of healthcare. This involves working with end users (e.g., front line clinicians) to collect user requirements through observation, job shadowing, interviews and focus group techniques.

Human Factors Specialists use quantitative and qualitative methods to analyze data. They prepare detailed reports, presentations and prototypes of human factors evaluation results and design recommendations; incorporating patient simulation into evaluation methodologies when applicable. Human Factors Specialists also provide timely consultation and advice to help address emerging patient safety issues.

Required Qualifications:

• Master’s degree in a relevant discipline (e.g. Psychology, Ergonomics, Engineering, Computer Science, Information Design, User Experience/UX, Health Informatics). Combination of Bachelor’s degree, certification, or a minimum of 5 years of experience may be considered in lieu of a Master’s degree.
• Demonstrable human factors body of knowledge including concepts, processes, design principles and tools.
• In-depth knowledge of user-centered design methodologies including ethnographic studies, task and user analysis, heuristic evaluations, and usability testing.
• Ability to plan, prepare and conduct both formal and informal usability assessments.
• Experience building and maintaining collaborative relationships with team members.
• Excellent written and verbal communication skills including presentation and technical writing abilities.
• Strong analytical and problem solving abilities; detail-oriented, self-driven, fast learner.
• Demonstrable project management skills (setting and managing scope, tasks, team members, schedules).
• Ability to lead large provincial projects including planning and carrying out responsibilities with minimum supervision and prioritizing tasks and meeting deadlines.
• Can balance multiple projects at the same time.

Additional Required Qualifications:

• Legally entitled to work in Canada.
• Able to travel throughout the province as needed.
• Comfortable working from home and doing on-site field work.
• Willing to relocate to the Edmonton area (if applicable).

Preferred Qualifications:

• Understanding of the healthcare industry.
• Experience applying human factors industry standards.
• Understanding of academic research and publishing.
• Experience developing design concepts, work flows, information architectures, wireframes, etc.
• Client-management skills.
• Experience leading a large-scale human factors/usability project(s).
• Experience working in a fast paced, dynamic, and collaborative environment.
• Five or more years of experience is preferred.

Please note: All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy Communities. Together. We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta. Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first. We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.