Apply advanced HR administration, payroll, and customer service expertise as a Manager Service Specialist with Alberta Health Services in Alberta's hybrid HR Contact Centre.
This Administrative Support V position supports operational leaders and Human Resources Business Partnerships with informed recommendations. You will interpret policies, procedures, collective agreements, and best practices. The work requires HRSS knowledge, including HR administration, payroll, and e-People, while resolving inquiries and complex situations.
Key Responsibilities:
- Provide informed recommendations to operational leaders and HR partnerships
- Resolve conflicts and de-escalate complex, stressful situations
- Monitor metrics, analyze reports, and update leadership regularly
- Build stakeholder relationships and address issues promptly
- Work independently while seeking guidance when necessary
Requirements:
- Post-secondary education in administration, business, or human resources
- Four-plus years of extensive client service experience
- Two-plus years in shared services, human resources, payroll, or benefits
- Intermediate Microsoft Word, Excel, and Outlook skills
- Typing speed of at least 50 words per minute
Use HRSS expertise, conflict resolution, and communication skills to support high-volume inquiries and informed solutions across Alberta Health Services.
Human Resources Contact Centre Specialist in Calgary employer: Alberta Health Services
Alberta Health Services is an exceptional employer that prioritizes patient care and quality improvement, making it a rewarding place for professionals in the healthcare sector. With a strong commitment to employee development, collaborative work culture, and a focus on meaningful impact, this role offers unique opportunities to lead initiatives that enhance patient relations across the province. Located in Alberta, employees benefit from a supportive environment that values innovation and continuous learning.
