Must be available to work onsite in Ottawa. Only candidates who hold an active Secret Clearance will be considered. Being bilingual is an asset. Must have 5+ years of Help Desk experience.
Job Description:
Successful candidates will be providing various levels of IM/IT services to clients via telephone, Information Technology Service Management (ITSM) tools, and/or email. The Help Desk Specialist will resolve and/or instruct clients on IM/IT issues and/or answer their IT-related queries.
Provide on-site problem determination and resolution in direct support of the following: Personal Computers (PCs), laptops, tablets, monitors, equipment, printers, scanners, rollout activities, software/hardware installation, and troubleshooting including Microsoft Office & Outlook within an Exchange environment, client moves, and Active Directory administration in accordance with the Standard Operating Procedures.
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Information Technology
Industries
- IT Services and IT Consulting
Help Desk Specialist employer: Akkodis
Akkodis is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Senior Cloud Architects to thrive. Located in Edmonton, employees benefit from a supportive environment that prioritizes professional growth through mentorship and hands-on experience with cutting-edge technologies in a government-scale setting. With a commitment to employee development and a focus on impactful projects, Akkodis offers a rewarding career path for those looking to make a difference in the IT landscape.
