At a Glance
- Tasks: Process service tickets and support vendor communications to ensure smooth operations.
- Company: Join a dynamic team focused on operational excellence and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with chances to learn and grow your career.
- Why this job: Be the key link between teams and vendors, making a real impact on efficiency.
- Qualifications: Detail-oriented with strong organizational skills and a knack for problem-solving.
The predicted salary is between 47250 - 57750 $ per year.
The LEMS Analyst is responsible for the accurate and timely processing of service tickets, service receipts, and supplier documentation. This role serves as a key liaison between Operations, Supply Chain Management, Accounts Payable, and external vendors to ensure receiving activities comply with company policies, purchasing requirements, and financial controls. The successful candidate will demonstrate strong attention to detail, a customer-service mindset, and the ability to manage multiple priorities while maintaining a high level of accuracy. The role also supports process improvement initiatives, automation opportunities, and reporting activities that enhance operational efficiency and data quality.
Key Responsibilities
- Service Ticket Processing & Receiving
- Review service tickets and supporting documentation for completeness, accuracy, and compliance with established requirements.
- Process service receipts and receiving transactions within Maximo and other business systems.
- Manage ticket processing by validating purchase order information, service dates, approvals, and supporting documentation.
- Identify discrepancies, missing information, and approval deficiencies before processing transactions.
- Escalate exceptions, risks, or recurring issues to leadership as required.
- Maintain accurate records and supporting documentation to ensure a complete audit trail.
- Vendor & Stakeholder Support
- Serve as a primary point of contact for vendors and internal stakeholders regarding service ticket submissions and receiving requirements.
- Communicate non-compliance issues and provide guidance on corrective actions required for resubmission.
- Support issue resolution related to receiving, invoices, purchase orders, and supplier documentation while fostering positive working relationships with the teams.
- Participate in process improvement initiatives focused on efficiency, standardization, and customer experience.
- Team Collaboration
- Contribute to knowledge sharing, procedure updates, and cross-training activities.
- Support special projects, outages, turnaround activities, and business priorities as assigned.
- Demonstrate ownership and accountability for assigned tickets from receipt through completion.
- Provide coverage and support for other team members as needed.
Skills & Competencies
- Strong attention to detail and commitment to data accuracy.
- Excellent organizational and time-management skills.
- Ability to manage multiple priorities in a deadline-driven environment.
- Effective verbal and written communication skills.
- Proficient in Microsoft Office applications, particularly Excel.
- Experience with Maximo, Microsoft Lists, Power BI, Power Automate, or other digital tools is considered an asset.
- Demonstrated commitment to customer service and continuous improvement.
LEMs Analyst in Fort Saskatchewan employer: Airswift
Join a leading employer in Calgary that values innovation and teamwork, offering a dynamic work culture where your engineering expertise will directly contribute to significant midstream facilities projects. With a strong commitment to employee growth, you will have access to ongoing training and development opportunities, ensuring you stay at the forefront of the industry. Enjoy the unique advantage of working in a vibrant city known for its rich resources and collaborative spirit, making this an excellent place for meaningful and rewarding employment.
