At a Glance
- Tasks: Support A220 customer queries and coordinate maintenance engineering solutions.
- Company: Join Airbus, a global leader in aerospace innovation.
- Benefits: Competitive salary, hybrid work, and extensive personal development opportunities.
- Other info: Dynamic work environment with international travel opportunities.
- Why this job: Be part of a team that shapes the future of aviation.
- Qualifications: 5+ years in aerospace, strong communication skills, and a relevant degree.
The predicted salary is between 62100 - 75900 $ per year.
Airbus is an international pioneer in the aerospace industry. We are a leader in the design, manufacture and delivery of aerospace products, services and solutions to customers worldwide. We aim for a better connected, safer and more prosperous world. Manufacturer of commercial aircraft, with Space and Defense divisions as well as Helicopters, Airbus is the largest aeronautics and Space Company in Europe and a world leader. At Airbus Canada, our people work together to make mobility evolve around the world, one good idea after another. If you have a great idea, we have the environment for it to become a unique product or a great customer experience. Your ideas are our energy.
The jobholder will report to the A220 Head of Maintenance Services and Support at Airbus Canada, Mirabel, CANADA.
Your Working Environment: The headquarters of the A220 Commercial Aircraft Programme is located in Mirabel, in the Greater Montreal area, close to the vibrant city of Montreal. Renowned for its peaceful and safe environment, the region offers a high quality of life for young professionals, experienced individuals, and families alike, perfectly balancing career opportunities with outdoor activities—making it a truly special place to live.
Responsibilities:
- Support A220 customer queries via Tech Request answering on time and with quality.
- Coordinate and deliver Maintenance Engineering, P&S and RTS solutions securing the E2E process.
- Provide support to price definition strategy and alignment with other Airbus platforms.
- Maintenance Engineering focal for any new Entry Into Service process, including on-site visits.
- Act as stakeholder on behalf of Maintenance Engineering and support when required other internal departments (i.e. Marketing, Contracts, Sales).
Note: This position requires 30% availability for international travelling per year.
Financial Benefits: Competitive salary, annual bonus, group insurance plan, pension plan, and employee stock purchase plan.
Work-Life Balance: Hybrid work policy (based on operational needs), on-site cafeteria, highly competitive leave/vacation policy.
Health & Well-being: Employee Assistance Program (EAP), discount program, on-site medical service, public shuttle access between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
Personal Development: Numerous growth opportunities and training options (a catalog of over 10,000 open-access e-learning courses to enhance your employability, certifications, accelerated development programs, national and international mobility).
Ideal Candidate (Qualifications):
- Educational Qualifications: Experience in aircraft maintenance program, technical publications, in-service problems, maintenance engineering services Minimum 5 years experience in an aerospace setting Bachelor degree, Diploma, AME license or undergraduate degree Excellent presentation skills, both oral and written in English.
- Asset: Knowledge in A220 maintenance program, maintenance planning, deviations, return to service and parking and storage solutions.
- Behavioural skills: Proof of professional communication, customer service oriented. Good coordination and interpersonal skills to engage with Customers, peers and internal stakeholders from other departments to secure deliverables on time and with quality. Resolute, adaptable, open-minded and flexible. Reliable Team player, clear, concise and comprehensive when reporting.
Airbus Canada subscribes to the principle of employment equity and encourages women, aboriginals, persons with disabilities and members of visible minorities to apply. Airbus Canada encourages applications from all backgrounds irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: Airbus Canada Limited Partnership Contract Type: Permanent Experience Level: Professional Job Family: Programme & Project Management.
A220 Customer Operations Specialist - Spécialiste des Opérations clients in Mirabel employer: Airbus
Airbus is an exceptional employer, offering a dynamic work environment in Mirabel where innovation and collaboration thrive. As a Lead Technical Support for the A220 Program, you will benefit from a culture that prioritizes employee growth, with ample opportunities for professional development and leadership training. Join a team that values excellence and is committed to pushing the boundaries of aerospace technology.
