Airbnb is seeking a Claims Experience Expert to join the AirCover team in Canada. You will coordinate and resolve host and guest claims, delivering high-touch personalized support while safeguarding the brand from fraud.
The role requires strong problem-solving, empathy, and the ability to communicate clearly in both English and French, with 5+ years in fintech or customer experience. Work is a regular 5-day, 40-hour week with some travel as needed, and you will collaborate across teams to
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Spécialiste AirCover — Expérience Client & Réclamations employer: Airbnb
Airbnb is an exceptional employer that fosters a culture of innovation and inclusivity, making it an ideal place for professionals seeking meaningful work in the quality management field. With a commitment to employee growth, competitive compensation, and a supportive environment across various Canadian provinces, Airbnb empowers its team members to thrive while contributing to a global community that connects hosts and guests authentically.
