IT Manager in Hamilton

Air Wise Sales Inc. is a leading manufacturer of custom air handling units in North America, strategically located production facilities in Hamilton, ON. Our commitment to quality and innovation positions us at the forefront of the industry, enabling us to serve clients across North America.

As our IT Manager, you'll take ownership of day-to-day technology operations at Air Wise, ensuring our people, systems, and equipment stay connected and running smoothly. This is a hands-on leadership role where you'll troubleshoot challenges, support our engineering and manufacturing teams, and help drive major technology initiatives, including our ERP implementation.

You will work closely with our team at Air Wise, external technology partners, and Modern Niagara's corporate IT teams to deliver practical, reliable solutions that keep our business moving forward. The IT Manager personally resolves issues, manages the Quick Intel relationship, sets local priorities, and makes the calls that keep Air Wise operating, while partnering with Modern Niagara's central Infrastructure, Cybersecurity, Network, and Application Architecture teams on anything that touches enterprise architecture, security policy, or multi-site standards.

The role spans the full Air Wise technology environment: core Microsoft 365 and networking, plus Air Wise's specialized engineering and manufacturing application stack (SolidWorks, DriveWorks, AutoCAD, Metal-ix, and the SOLIDWORKS PDM Professional vault), and its business systems (Epicor Kinetic, Misys, SharePoint, and the Power Platform).

The IT Manager is expected to know this environment well enough to make sound calls independently in partnership with Enterprise Architecture and Dev Teams, and to know exactly when something needs to go to a central team.

Why You'll Love this Role:

• Make a Real Impact: Take ownership of IT operations and see firsthand how your work supports our people, production, and business success.
• Lead Exciting Technology Projects: Play a key role in major initiatives, including our Epicor ERP implementation, engineering software upgrades, and infrastructure improvements.
• Enjoy Variety in Your Work: Work with everything from Microsoft 365 and cybersecurity to specialized engineering software, manufacturing systems, and shop-floor technology.
• Have the Freedom to Make Decisions: Use your expertise to set priorities, solve problems, and drive improvements with meaningful autonomy.
• Collaborate with Technical Experts: Work alongside corporate IT specialists, external technology partners, and internal teams to tackle challenges and develop solutions.
• Help Shape Our Future: Identify opportunities to improve systems, strengthen reliability, and introduce technology that supports our continued growth and innovation.

Scope and Decision Authority:

• Decides and owns locally day-to-day prioritization of site IT work, incidents, and service requests.
• Troubleshooting approach and resolution of hardware, software, network, and application issues at Air Wise.
• The working relationship with QuickIntel/Rogers and day-to-day vendor coordination at the site.
• Local execution of patching, backups, and security controls within corporate policy.
• Partners with Modern Niagara central teams on network, infrastructure, and security architecture and standards.
• Enterprise application architecture decisions, including ERP, CAD/PLM platform strategy, and licensing strategy.
• Multi-site or tenant-level Microsoft 365 and Entra ID policy, and the Azure tenant transition.
• Planning and sequencing of major initiatives such as the PDM and Epicor rollouts.

Key Responsibilities:

• Site IT Operations and Service Delivery: Own day-to-day IT service delivery at Air Wise: service desk coordination, endpoint support, hardware/software troubleshooting, and incident resolution.
• Network and Infrastructure: Manage and maintain the onsite network, including Meraki switches and controllers, firewalls, wireless, and VPN connectivity, operating within standards set by the central Network and Infrastructure teams.
• Microsoft 365 and Identity: Administer Microsoft 365, Entra ID, and Intune for Air Wise users, including day-to-day access, device enrollment, and conditional access troubleshooting.
• Cybersecurity: Own execution of cybersecurity controls, patching, and endpoint protection at Air Wise, working to standards set by the central Information Security team.
• Engineering and Manufacturing Application Support: Own first-line support for Air Wise's SolidWorks, DriveWorks, and AutoCAD environment, including licensing, workstation performance, and driving known issues to resolution.
• Business Systems Support: Own local support for Epicor Kinetic through implementation and go-live, including the shop-floor MES kiosks and scanners.
• Project and Vendor Coordination: Act as the onsite lead for technology rollouts at Air Wise, coordinating the local work, managing the site-level timeline, and keeping stakeholders informed.

Qualifications:

• Education: Post-secondary diploma or degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and hands-on experience.
• Experience: 5 to 8 years of progressive IT experience, including meaningful experience owning IT operations for a site, branch, or small organization.
• Technical Skills: Microsoft 365, Entra ID, and Intune administration and troubleshooting; Networking fundamentals; Windows Server and endpoint support; Vendor and managed service provider management.

Key Competencies for this Role:

• Ownership and accountability for site-level outcomes.
• Sound independent judgment and decision-making.
• Hands-on problem solving and troubleshooting.
• Vendor management.
• Clear communication and stakeholder management.
• Customer service orientation.
• Adaptability across a varied application and technology stack.
• Project coordination.

How We Measure Success in this Role:

• Reliable, well-run day-to-day IT operations at Air Wise, with few repeat incidents.
• Fast, independent resolution of site-level issues, with the right things escalated at the right time.
• A well-managed Quick Intel relationship through the Azure tenant transition.
• Successful onsite delivery of major initiatives, including Epicor go-live and SOLIDWORKS PDM go-live.
• High user satisfaction and trust in IT at the Air Wise site.
• A strong, low-friction working relationship with Modern Niagara's central Infrastructure, Cybersecurity, Network, and Application Architecture teams.

We thank all applicants for their interest, however, due to a high volume of applications, only those selected for interviews will be contacted.

Our organization is actively working to build a workplace that reflects the diverse communities we serve, and we are committed to advancing economic reconciliation. We strongly encourage applications from First Nations, Inuit, and Métis peoples.