Coordinator, Monitoring and User Testing, E-Commerce
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Our mission is to be the preferred airline of our customers and our team.
Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.
You will have the chance to enjoy exclusive travel privileges and work in a modern, inspiring environment.
Job Description
The incumbent is a quality specialist who provides support to the business on digital platforms. Responsibilities include performing user acceptance tests (UAT), participating in development activities, following up on development requests for websites, bots, and mobile applications, filtering and analyzing anomalies reported by employees or end users and ensuring follow‑up until resolution.
- Ensure the quality of the various web solutions developed;
- Define the user‑testing plans for projects and evolutions;
- Manually execute functional and integrated test scripts;
- Monitor the digital platforms to identify/document anomalies, request corrections or evolutions and follow up;
- Filter, process and analyze at a high level anomalies reported by collaborators and/or end‑users, assist in the resolution of submitted situations, elevate to the appropriate teams and ensure follow‑up;
- Approve the release of a deliverable in terms of quality and performance;
- Participate in the evaluation of the testing effort for projects and web developments;
- Participate in the post‑mortem of deliverables;
- Participate in the documentation of the team's operating procedures;
- Identify opportunities for improvement and optimization of existing UAT processes.
Qualifications
- College degree in computer science;
- One (1) to three (3) years of experience in e‑commerce;
- Knowledge of internet platforms based transactional websites;
- Knowledge of testing tools (example: Quality Center, Visual Studio Online, JIRA (an asset));
- Ability to work under pressure and deliver within strict time frames;
- Excellent priority management skills;
- Excellent written and verbal expression;
- Ability to acquire new skills quickly;
- Oral and written fluency in French and English *
*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Additional Information
Employment Equity
At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.
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Coordinator, Monitoring and User Testing, E-Commerce in Montréal employer: Air Transat
Join a dynamic team at one of the world's best leisure airlines, where open-mindedness and a commitment to fun create an inspiring work culture. As a CRM, Loyalty and Marketing Automation Specialist, you'll enjoy exclusive travel privileges while contributing to innovative strategies that enhance customer engagement and loyalty. With opportunities for professional growth and collaboration across departments, this role offers a meaningful way to impact the customer experience in a modern and supportive environment.
