Contract & Sales Analyst in Richmond

Air Liquide Canada is seeking a Contract & Sales Analyst to join our team, specifically supporting the Life Sciences division with a focus on Healthcare / Medical Gases. The Sales Analyst plays a crucial role in achieving ALC's sales vision by providing comprehensive administrative, analytical, and data management support to ensure the sales team operates smoothly and efficiently. This position is a key liaison, connecting Sales, Finance, and Marketing.

Primary responsibilities include:

• Prepares analyzes and sales reports: Monitors healthcare sales progress and records information. Uses relevant software to produce detailed analysis and sales reports. Interprets reports and makes recommendations as business progresses and raises unprofitable activities. Collaborates in the annual budget preparation process. Leverage AI and automated tools to streamline report generation and data synthesis.
• Manage agreements, RFPs / RFQ’s, bids and proposals: Monitor and manage healthcare agreements by updating the list of agreements and monitoring deadlines. Produces lists for sales teams highlighting risky agreements and agreements to be renegotiated. Writes quotes and proposals for account managers and clients. Provide advice as needed. Is responsible for monitoring commitments made to clients. Evaluates the deadlines for submitting and relaunching a proposal. Lead and manage the end-to-end Request for Proposal (RFP) and Request for Quotation (RFQ) processes, coordinating with internal stakeholders to ensure accurate, timely, and competitive submissions.
• Reviews and increases prices: Participate in the preparation of the price increase program. Ensures the price increase program is followed using the relevant tools. Organizes the communication of price increases to customers and account managers.
• Compliance and process improvement: Support account managers through training and coaching on various tools. Ensures the correct application of procedures. Works with his team and other cross-functional teams to continuously improve work processes. Analyzes its activity, identifies the causes of dysfunction and proposes appropriate corrective measures. Suggest new methods and contribute to the development of new tools to improve the processes and follow-ups of the sales team's action plans.
• Financial & Pricing Management: Manage and process pricing requests, ensuring adherence to established company guidelines and margin targets. Coordinate the annual entry and tracking of Purchase Orders (POs) into the financial system to ensure accurate revenue recognition and forecasting.
• Reporting & Analytics: Prepare and distribute accurate reports tailored for the District Manager, providing insights into sales performance, pipeline health, and strategic business trends. Conduct ad-hoc and routine analysis of sales data to identify areas for efficiency improvement, revenue opportunity, and operational bottlenecks. Utilizes AI-driven analytics tools to accelerate reporting and uncover deeper business insights.
• Sales Data & Process Integrity: Maintain the integrity of data within the CRM system, ensuring alignment with EOM reporting metrics. Troubleshoot and resolve discrepancies promptly. Oversee the process for new account creation, ensuring proper validation, data entry, and timely assignment to the appropriate Account Executive. Execute regular data quality initiatives, including auditing and cleansing outdated, duplicate, or inaccurate customer records.
• Strategic & Retention Support: Collaborate with Marketing and Sales Leadership to identify and segment target lists for new business campaigns based on analytical criteria. Assist in analyzing customer churn data, identifying root causes, and providing actionable feedback to the sales and customer success teams to improve retention strategies.
• Quality / Safety: Actively promote ALC's safety and quality objectives.

Are you a MATCH?

• Diploma: Bachelor's degree in Administration, Marketing or any other relevant discipline.
• Experience: 2+ years of experience in office administration, supply chain or customer service.
• Knowledge: Knowledge of SAP (or other ERP), Power BI, Sales Force (or other CRM). Proficiency in Google (Sheets and Slides) or MS Office (Excel and PPT) applications.
• Technology & AI Proficiency: Strong capability with artificial intelligence tools and a demonstrated ability to rapidly adapt to and leverage new technological platforms.
• CRITICAL COMPETENCIES:
• Planning skills: Defines objectives and the means to achieve them, determines all required resources, anticipates future situations and establishes work plans.
• Initiative: Initiates actions, ideas or solutions spontaneously on his own.
• Team Player: Shares knowledge and experience, cooperates and makes self available.
• Strong interpersonal skills: Gets to know others and forms relationships, maintains very good relationships with colleagues.
• Problem-Solving: Identifies problem situations within an appropriate time frame, develops several alternative solutions to problems.
• Leadership: Positively influences others, easily obtains cooperation from others.

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background.