Lead and inspire a dedicated team as a Supervisor in Air Liquide’s Customer Experience Center. Manage escalations and drive team performance while ensuring high-quality service delivery.
In this leadership role, you will coach and develop a team of Customer Experience Representatives, guiding them towards achieving key performance indicators. Your responsibilities include overseeing daily customer operations, assisting with complex issues, and implementing effective sales strategies to promote growth.
Key Responsibilities: • Lead a team of Customer Experience Representatives • Manage operational processes for effective service delivery • Monitor sales quotes and assist the Sales team • Conduct sales analysis to identify trends and opportunities • Ensure compliance with safety and quality standards
Requirements: • Relevant Bachelor's degree or equivalent experience • 5–7 years in customer service or supervisory capacity • Proven track record of team leadership and coaching • Familiarity with PowerBI, SAP, and Salesforce applications • Excellent communication and relationship-building skills
Elevate customer service quality and team performance at Air Liquide. #J-18808-Ljbffr
Supervisor for Customer Experience at Air Liquide in Edmonton employer: Air Liquide
At Air Liquide Canada, we pride ourselves on fostering a diverse and inclusive workplace that not only values the unique contributions of each employee but also encourages professional growth and development. Located in Hamilton, ON, our Plant Engineer role offers competitive salaries and the opportunity to work on impactful projects that enhance safety and efficiency in our production plants. Join us to be part of a collaborative culture that prioritizes innovation and employee well-being, ensuring you thrive in your career while making a meaningful difference.
