Support industrial gas customers from Air Liquide's Burlington office using Oracle ERP, Salesforce, and careful order management. Maintain service reliability through accurate, safety-conscious customer support.
As a Customer Experience Center Representative, you will process cylinder gases, liquids, and hardgoods orders while coordinating with operations. The role includes quote conversion, returns, claims, invoicing, and customer inquiries. You will navigate Oracle, Salesforce, RingCentral, Servitrax, BeConnected, and Google Suites.
Key Responsibilities:
- Process diverse gas and hardgoods orders
- Manage order lifecycles, changes, holds, and cancellations
- Convert finalized CPQ quotes into active sales orders
- Handle returns, claims, payments, and invoice requests
- Resolve customer inquiries and coordinate operational escalations
Requirements:
- Post-secondary diploma in Marketing, Sales, or related field
- Two to five years' experience in a similar position
- Experience with Oracle, Salesforce, RingCentral, and Google Suites
- Excellent written and oral English communication skills
- Strong time management and collaboration competencies
Bring organized order management, ERP navigation, and customer communication skills to Air Liquide's Burlington customer experience center.
Customer Experience Center Representative in Burlington employer: Air Liquide
At Air Liquide Canada, we pride ourselves on fostering a diverse and inclusive workplace that not only values the unique contributions of each employee but also encourages professional growth and development. Located in Hamilton, ON, our Plant Engineer role offers competitive salaries and the opportunity to work on impactful projects that enhance safety and efficiency in our production plants. Join us to be part of a collaborative culture that prioritizes innovation and employee well-being, ensuring you thrive in your career while making a meaningful difference.
