At a Glance
- Tasks: Plan and deliver engaging training for front-line Contact Centre employees.
- Company: Join Air Canada, a leader in the aviation industry with a focus on employee development.
- Benefits: Enjoy travel opportunities, competitive pay, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a difference by empowering employees and enhancing customer service experiences.
- Qualifications: Experience in training or coaching, strong communication skills, and a passion for teaching.
The predicted salary is between 63000 - 77000 $ per year.
Air Canada in Dorval, Quebec seeks an instructor to plan, facilitate, and continuously improve training for front-line Contact Centre employees.
You will coordinate regional training needs, deliver learning programs, and provide coaching and operational support to employees and instructors.
The role also supports instructors under LO U17, through coaching, guidance, and operational coordination.
Travel is required approximately 20% to 30% of the time and collaboration with CCST is essential for
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Frontline Training Instructor Travel & Coaching Specialist in Dorval employer: AIR CANADA
Air Canada is an exceptional employer that prioritizes innovation and employee growth, particularly in the dynamic field of cloud infrastructure and DevOps. With a commitment to fostering a collaborative work culture, employees benefit from ongoing professional development opportunities and the chance to lead transformative projects that shape the future of aviation technology. Located in a vibrant industry hub, Air Canada offers a unique environment where your contributions directly impact operational success and customer satisfaction.
