At a Glance
- Tasks: Lead safe airport operations and manage daily terminal activities for Air Canada.
- Company: Join Air Canada, a leader in the aviation industry with a focus on safety and customer service.
- Benefits: Competitive salary, flexible shifts, and opportunities for career advancement.
- Other info: Be part of a supportive team that values accountability and hospitality.
- Why this job: Make a real impact in a dynamic environment while ensuring passenger safety and satisfaction.
- Qualifications: Post-secondary diploma and at least two years of leadership experience required.
The predicted salary is between 63000 - 77000 $ per year.
Lead safe airport operations for Air Canada while managing gates, check-in counters, and security checkpoints across daily terminal activities. Guide teams through changing operational demands. As an In-Terminal Operations Manager, you will lead complex day-of airport operations and supervise unionized team members. You will promote safety protocols, Standard Operating Procedures, customer service excellence, and On-Time Performance. Your leadership will support glowing-hearted hospitality, employee accountability, and effective responses to disruptions, emergencies, and passenger concerns.
Key Responsibilities:
- Lead daily operations across gates, counters, and checkpoints
- Supervise unionized employees and reinforce accountable task completion
- Monitor safety, SOP adherence, and On-Time Performance
- Resolve disruptions, emergencies, delays, and passenger concerns
- Conduct incident investigations, audits, and corrective actions
Requirements:
- Post-secondary diploma or equivalent operations experience
- At least two years in leadership or equivalent experience
- Strong communication, interpersonal, and team management skills
- Availability for 24-hour operations, shifts, weekends, and holidays
- Ability to obtain and maintain a Restricted Area Identity Card
- Bring airport leadership, safety judgment, and customer service focus to Air Canada’s in-terminal operations team.
Airport Operations Manager In-Terminal in Dorval employer: AIR CANADA
Air Canada is an exceptional employer that prioritizes innovation and employee growth, particularly in the dynamic field of cloud infrastructure and DevOps. With a commitment to fostering a collaborative work culture, employees benefit from ongoing professional development opportunities and the chance to lead transformative projects that shape the future of aviation technology. Located in a vibrant industry hub, Air Canada offers a unique environment where your contributions directly impact operational success and customer satisfaction.
