Lead Air Canada terminal operations through safety-first leadership, customer service excellence, and efficient daily coordination across airport sectors. Work occurs in 24-hour airport facilities, including weekends and holidays. As Airport Operations Manager - Terminal, you will direct complex day-of activities across check-in counters, boarding gates, and checkpoint areas. You will coach unionized IAMAW and Unifor team members, support development, and build trust. The position also manages disruptions, emergencies, customer concerns, and operational irregularities while protecting safety and punctuality. Key Responsibilities:
Lead daily airport activities across assigned terminal sectors Coach unionized employees and support team development Ensure compliance with safety protocols and SOPs Manage delays, emergencies, disruptions, and passenger concerns Conduct incident investigations and accurate reporting Requirements:
Post-secondary diploma or equivalent operational experience At least two years of leadership experience Strong leadership, coaching, and team management skills Ability to work airport shifts, weekends, and holidays Ability to obtain and maintain a RAIC Apply terminal operations leadership, safety judgment, and customer focus while representing Air Canada across the airport.
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Air Canada Terminal Operations Manager in Dorval employer: AIR CANADA
Air Canada is an exceptional employer that prioritizes innovation and employee growth, particularly in the dynamic field of cloud infrastructure and DevOps. With a commitment to fostering a collaborative work culture, employees benefit from ongoing professional development opportunities and the chance to lead transformative projects that shape the future of aviation technology. Located in a vibrant industry hub, Air Canada offers a unique environment where your contributions directly impact operational success and customer satisfaction.
