At a Glance
- Tasks: Lead and coach customer service teams to enhance performance and solve operational challenges.
- Company: Join Air Canada, a leader in passenger aviation with a focus on customer satisfaction.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Dynamic work environment with flexible hours and travel opportunities.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Strong leadership, coaching abilities, and a passion for customer service.
The predicted salary is between 62100 - 75900 $ per year.
Lead customer service performance at Air Canada by coaching frontline teams, strengthening communication, and solving operational issues across passenger aviation. Model a positive, customer-focused attitude while adapting quickly to change. As an Operations Manager, you will lead Customer Sales and Service Agents toward productivity and service objectives. The work emphasizes coaching, employee development, critical thinking, and sound judgment. You will support service improvements while communicating company directions, policies, and decisions clearly.
Key Responsibilities:
- Coach employees toward team metrics and service objectives
- Listen to calls for accuracy, demeanor, and policy compliance
- Provide recognition, feedback, and employee motivation
- Resolve customer, employee, and operational service problems
- Coordinate safety, operational, and customer service standards
Requirements:
- Demonstrated leadership, coaching, and employee development skills
- Strong customer focus and professional communication
- Critical thinking, sound judgment, and problem-solving abilities
- Microsoft Office experience, including Word, Excel, and Outlook
- Availability for evenings, weekends, holidays, and required travel
Apply customer service leadership, coaching expertise, and operational judgment while supporting Air Canada employees and passengers worldwide.
Air Canada Customer Service Operations Manager in Dorval employer: AIR CANADA
Air Canada is an exceptional employer that prioritizes innovation and employee growth, particularly in the dynamic field of cloud infrastructure and DevOps. With a commitment to fostering a collaborative work culture, employees benefit from ongoing professional development opportunities and the chance to lead transformative projects that shape the future of aviation technology. Located in a vibrant industry hub, Air Canada offers a unique environment where your contributions directly impact operational success and customer satisfaction.
