At a Glance
- Tasks: Manage client relationships and provide outstanding service through various communication channels.
- Company: Join a leading organization in Alberta's Agriculture industry with a focus on client care.
- Benefits: Health, dental, and vision benefits from day one, plus generous vacation days.
- Other info: Enjoy in-house learning opportunities and a supportive team environment.
- Why this job: Make a real impact by helping clients while growing your skills in insurance and risk management.
- Qualifications: High School Diploma with experience or a College Diploma in a related field.
The predicted salary is between 38700 - 47300 $ per year.
As the Client Care Agent, you are a self-starter and a great communicator.
You bring a passion for outstanding client service, and knowledge of Alberta and the Agriculture industry.
You are the first impression and a key contributor for the delivery team to meet their goals.
What will your growth opportunities look like in this role?
- Learn and become knowledgeable in the insurance, lending, and risk management aspects of the business
- Meet and interact with our producers and other clients
- In-house learning and development
What will you be responsible for?
- Manage client relationships by welcoming clients, handling client requests/inquiries and educating clients on AFSC products and services through multiple communication channels (in person, over the phone, electronically and online).
- Ensure a positive experience through courteous interactions.
- Manage client relationships by carrying out procedural tasks and referring clients to the appropriate team member as required.
- Provide quality service to clients while identifying opportunities to secure new business or support retention.
- Execute a range of client service activities, including handling client information and answering enquiries in a fast-paced multifaceted environment.
- Collect, analyze, and synthesize information to provide a resolution as quickly as possible to the client enquiries (online problem solving, trouble shooting and real time support in person, over the phone or online through chats and email.
- Conduct data entry into AFSC systems, and review and verify the information to ensure accuracy and accessibility.
- Prepare documents using a multitude of computer applications and responsible for gathering and summarizing data for reports.
- Perform outbound calls to clients and potential clients, as required, to assist producers with their AFSC programs.
- Utilize various online platforms to engage departments and assist with client enquiries.
- Provide assistance to the Client Care team virtually or in person as required.
- Develop personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
What are we looking for from you?
- Consistently goes above and beyond to understand customer requirements and surpass their expectations
- Takes steps to ensure work is done properly, communicates status, and addresses any errors
- Plans and prioritizes work to meet commitments aligned with organizational goals
- Relates openly and comfortably with diverse groups of people
- Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks
- Learns and adopts new technologies
What else is in it for you?
- Health, dental, and vision benefits on your first day of employment
- Health Spending Account
- Corporate functions
- Winter Holiday closure
- PSPP contributions
- Generous vacation and special leave days
- Health and wellness initiatives
Qualifications
- High School Diploma and 3 years of experience OR
- College Diploma and 1 year of related experience
Client Care Agent employer: Agriculture-Financial-Services-Corporation
As a Continuous Improvement Advisor at AFSC, you'll thrive in a dynamic work culture that prioritizes collaboration and innovation. With flexible working arrangements and comprehensive health benefits starting on your first day, you will have the opportunity to enhance your Lean Six Sigma skills while leading impactful projects that shape the future of continuous improvement across the organization. Join us to not only advance your career but also contribute to meaningful change in a supportive environment that values employee growth and well-being.
Contact Details:
Agriculture-Financial-Services-Corporation Recruitment Team
