Lead complex service desk escalations at Agricorp in Guelph, applying Windows, Active Directory, and endpoint troubleshooting expertise in-office.
This Senior Help Desk Operator provides second-level support and operational oversight across Agricorp offices. The position owns challenging incidents and requests from intake through resolution. It also supports service quality, governance, connectivity workflows, software lifecycle standards, and front-line operator development.
Key Responsibilities:
- Act as the primary escalation point for first-level operators
- Coordinate complex incidents involving hardware, software, and connectivity
- Govern internet, mobile, and access approval workflows
- Maintain software inventory, licensing awareness, and lifecycle standards
- Provide timely stakeholder communication throughout ticket resolution
Requirements:
- Five years' experience in a structured service desk environment
- Experience resolving complex issues and managing escalations
- Strong Microsoft Office, Windows, Active Directory, and internet knowledge
- Understanding of IP-based connectivity and networking principles
- ITIL-aligned process experience or SCCM knowledge considered an asset
Use escalation judgment, connectivity knowledge, and endpoint expertise to strengthen Agricorp's second-level service desk operations in Guelph.
Senior Service Desk Escalation Analyst employer: Agricorp
Agricorp is an exceptional employer located in Guelph, ON, offering a collaborative work culture that values transparency and integrity. As a Senior Procurement and Contract Specialist, you will have the opportunity to lead impactful procurement initiatives while benefiting from professional growth opportunities and a commitment to continuous improvement. Join a dedicated team that plays a vital role in supporting Ontario's agricultural community, ensuring meaningful contributions to the industry and fostering a supportive environment for all employees.
