Agilus by Synergie is recruiting for a Associate Project Manager in the Financial Industry in a hybrid work environment in Toronto, Ontario.
Responsibilities
- Support the coordination and delivery of regulatory initiatives within the Complaints portfolio, ensuring project activities remain aligned with agreed timelines, milestones, and business objectives
- Assist with project activities related to complaints handling process enhancements, including workflow changes, customer correspondence updates, and implementation of revised complaint resolution requirements
- Support the coordination of the Complaints AI model rebuild, tracking project milestones, deliverables, dependencies, testing activities, and required stakeholder approvals
- Assist with the prioritization and completion of outstanding Complaints change requests (CRs), including tracking progress and coordinating follow-ups with relevant business and technology teams
- Coordinate activities across business, technology, compliance, legal, risk, and other stakeholder groups to ensure requirements, decisions, and deliverables are clearly documented
Requirements
- Experience in project management, project coordination, or program support, preferably within banking, financial services, or a regulated environment
- Strong organizational and planning skills, with the ability to manage multiple deliverables, competing priorities, and deadlines
- Excellent written and verbal communication skills, including the ability to prepare concise status reports, presentations, and meeting materials
- Strong business focus and the ability to understand project objectives, regulatory requirements, and operational impacts
- Familiarity with project governance, project plans, RAID logs, milestone tracking, decision logs, and status reporting
Further additional qualifications
- Experience supporting regulatory initiatives within Canadian financial services
- Exposure to FCAC, OSFI, or other regulatory requirements and guidance
- Experience with complaints management, customer complaint resolution processes, regulatory remediation, or compliance-driven change initiatives
- Experience using project management tools such as Clarity or similar platforms
- Familiarity with technology implementation, system enhancements, AI/ML initiatives, or model governance projects
Total rewards: $60.00 - $65.00 hourly
Hybrid Working Model
Agilus by Synergie would like to thank all candidates for their interest in this opportunity.
Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
This posting is for an active opening.
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Associate Project Manager in Toronto employer: Agilus Consulting Group
Agilus by Synergie is an exceptional employer that fosters a dynamic work culture in Barrie, Ontario, where innovation and collaboration thrive. As a National Sales Manager, you will enjoy competitive compensation, comprehensive benefits, and a supportive environment that prioritizes employee growth and development. With opportunities to lead a talented team and make a significant impact on the powersport industry, this role offers the perfect blend of autonomy and teamwork in a close-knit organization committed to long-term success.
