Turn customer feedback into actionable intelligence as a CX Analytics and Insights Analyst with Agilent Technologies in Mississauga, Ontario, or remotely across Canada. This full-time analyst supports customer experience measurement, reporting, dashboarding, and analytics. You will connect customer perceptions, operational performance, and business outcomes using Qualtrics, CRM, survey, and operational data. The work informs customer-centric decisions across Agilent. Key Responsibilities:
Develop CX dashboards, scorecards, and reporting solutions Analyze trends, drivers, risks, and customer opportunities Manage ACX and website feedback survey projects Integrate customer experience data with CRM and operational data Translate business questions into actionable recommendations Requirements:
Bachelor's degree or equivalent professional experience Five or more years in analytics or customer insights Expertise in survey research, segmentation, and predictive modeling Experience with Qualtrics programs, reporting, and dashboards Strong communication, presentation, and stakeholder management skills Apply your Qualtrics, survey analytics, and customer intelligence expertise to strengthen data-driven decisions at Agilent Technologies.
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CX Analytics and Insights Analyst in Mississauga employer: Agilent Technologies, Inc.
BIOVECTRA is an exceptional employer located in the vibrant city of Charlottetown, offering a dynamic work culture that prioritizes innovation and collaboration. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to operational excellence, making it an ideal place for professionals looking to make a meaningful impact in the manufacturing sector.
Contact Details:
Agilent Technologies, Inc. Recruitment Team
