Drive customer success at Aggreko as a Team Lead, Service Operations in Toronto, ON, using project execution and client partnership skills. Lead service delivery while connecting customers with internal teams. This Team Lead role centers on seamless project execution, service excellence, and stronger customer relationships. You will align operational delivery with expectations, resolve challenges, and identify performance improvements. The work spans customer success, operations, project requirements, and service delivery. Key Responsibilities:
Build trusted customer relationships and lead service-related escalations Define project requirements and deliver solutions for evolving needs Lead project planning, installation, execution, and successful outcomes Coordinate sales, operations, logistics, and technical teams Monitor service quality, retention, and issue-resolution performance Requirements:
Five or more years in customer success or service delivery Understanding of operational processes and customer outcomes Relationship-building skills with customers and internal stakeholders Problem-solving, communication, and influencing skills Professional English and French communication, verbally and in writing Bring customer success, operational leadership, and bilingual communication skills to Aggreko’s Toronto service operations team.
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Customer Success Operations Team Lead in Toronto employer: Aggreko
Aggreko is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Toronto. With a strong commitment to employee growth, we offer comprehensive training programs and opportunities for advancement, ensuring that our team members thrive both personally and professionally. Join us to be part of a dynamic environment where your legal expertise will directly contribute to our mission of driving business success while maintaining compliance and managing risks effectively.
