Drive technical excellence at Affim as a Senior Technical Account Manager for strategic alliances. This remote role will focus on operational management, integration health, and cross-functional collaboration.
As a Senior TAM (L6) at Affim, you will manage technical accounts, ensuring integrations stay healthy and issues are resolved swiftly. Your responsibilities will include alerting, monitoring, and troubleshooting, along with performing investigations and supporting technical initiatives for merchant business growth.
Key Responsibilities:
- Own operational management of strategic alliances portfolio
- Deliver against SLAs, addressing technical risks proactively
- Conduct in-depth investigations and root-cause analysis
- Drive technical initiatives with internal and merchant stakeholders
- Design high-scope, custom integration solutions
Requirements:
- 6+ years in a technical, external-facing role
- Proficient in RESTful APIs and technical inquiries
- Strong project management skills and autonomy
- Coding fluency in HTML, JavaScript, SQL, and Python
- Ability to troubleshoot using advanced tools
Elevate technical account management and partnership strategies at Affim while mentoring your team.
Senior Technical Account Manager at Affim in Ottawa employer: Affirm
At Affirm, we pride ourselves on being a remote-first employer that values flexibility and inclusivity, allowing our Machine Learning Engineers to thrive in a supportive environment. With comprehensive health coverage, generous time-off policies, and opportunities for professional growth, we empower our employees to take ownership of their careers while contributing to meaningful projects that redefine credit. Join us in a culture that prioritizes transparency and collaboration, where your contributions directly impact the future of financial technology.
