Drive strategic client success as a Senior Technical Account Manager at Affirm, focusing on operational health and technical solutions for merchant integrations in a remote role.
The Senior Technical Account Manager (L6) at Affirm will manage the operational aspects of technical accounts across the strategic alliance portfolio. This position demands expertise in alerting, monitoring, troubleshooting, and performing root-cause analysis to ensure seamless integrations. As a part of the Engineering team, you will collaborate with multiple departments to translate technical inquiries into actionable solutions while guiding less-experienced TAMs toward professional growth.
Key Responsibilities:
- Manage operational health for strategic alliances
- Monitor and troubleshoot integrations proactively
- Conduct in-depth analyses of technical issues
- Drive custom launch initiatives with stakeholders
- Lead technical projects and define project roadmaps
Requirements:
- Minimum six years in a technical account role
- Expertise in RESTful APIs and webhooks
- Strong project management and communication skills
- Ability to read and write production-level code
- Proficiency in troubleshooting and diagnostics
Showcase your skills in technical account management and elevate merchant integrations with Affirm's supportive team.
Senior Technical Account Manager Affirm in Ottawa employer: Affirm
At Affirm, we pride ourselves on being a remote-first employer that values flexibility and inclusivity, allowing our Machine Learning Engineers to thrive in a supportive environment. With comprehensive health coverage, generous time-off policies, and opportunities for professional growth, we empower our employees to take ownership of their careers while contributing to meaningful projects that redefine credit. Join us in a culture that prioritizes transparency and collaboration, where your contributions directly impact the future of financial technology.
