At a Glance
- Tasks: Lead global customer operations and drive innovative service delivery strategies.
- Company: Join Affirm, a leader in financial technology with a focus on global expansion.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work with diverse teams and drive continuous improvement.
- Why this job: Make a significant impact by shaping the future of customer service on a global scale.
- Qualifications: Proven leadership experience in program management and cross-functional collaboration.
The predicted salary is between 126000 - 154000 $ per year.
Affirm is scaling its global customer operations and seeks a senior leader to own the servicing operating model strategy across markets, products, and channels. You will guide a portfolio of cross‑functional programs, lead program managers, and adapt operations for new and differentiated products globally. You will partner with Product, Engineering, Analytics, Risk, Training and Knowledge teams to ensure transparent performance, manage risk, and drive continuous improvement in service delivery.
Global Expansion Programs Lead in Kitchener employer: Affirm
At Affirm, we pride ourselves on being a remote-first employer that values flexibility and inclusivity, allowing our Machine Learning Engineers to thrive in a supportive environment. With comprehensive health coverage, generous time-off policies, and opportunities for professional growth, we empower our employees to take ownership of their careers while contributing to meaningful projects that redefine credit. Join us in a culture that prioritizes transparency and collaboration, where your contributions directly impact the future of financial technology.
