At a Glance
- Tasks: Lead global customer operations strategy and manage complex programs across diverse markets.
- Company: Join Affirm, a leader in financial services with a focus on innovation.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Collaborative remote environment with a focus on high-impact strategies.
- Why this job: Make a real impact by driving global expansion and enhancing customer experience.
- Qualifications: 12+ years of experience, including 5+ years in leadership roles in customer operations.
The predicted salary is between 72000 - 88000 $ per year.
Be a key leader at Affirm focusing on global customer operations strategy and management.
This remote position emphasizes scaling complex programs across geographies and cross-functional teams.
As a Senior Manager for Programs, you will oversee Affirm's operational strategies supporting global expansion in diverse markets.
The role involves leading a team of program managers, ensuring efficient execution of service delivery, and adapting business strategies to meet local needs.
Your expertise in process management and operational standards will drive improvements across international markets.
Key
Responsibilities
- Own strategy for scaling global customer operations
- Establish operational policies and success criteria
- Lead and develop a multi-disciplinary team
- Drive success of cross-area operational programs
- Partner across functions to oversee project lifecycles
Requirements
- 12+ years of relevant experience
- 5+ years in leadership roles
- Expertise in global customer experience operations
- Strong program and process management skills
- Proven track record in financial services
Developing high-impact operational strategies in a remote setting is essential for success at Affirm. #J-18808-Ljbffr
Global Expansion Programs Manager – Remote in Hamilton employer: Affirm
At Affirm, we pride ourselves on being a remote-first employer that values flexibility and inclusivity, allowing our Machine Learning Engineers to thrive in a supportive environment. With comprehensive health coverage, generous time-off policies, and opportunities for professional growth, we empower our employees to take ownership of their careers while contributing to meaningful projects that redefine credit. Join us in a culture that prioritizes transparency and collaboration, where your contributions directly impact the future of financial technology.
