At a Glance
- Tasks: Lead global expansion and drive customer operations strategy across diverse markets.
- Company: Join Affirm, a leader in innovative financial solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with the chance to shape global strategies and collaborate with cross-functional teams.
- Why this job: Make a real impact on Affirm's international initiatives and customer experiences.
- Qualifications: 12+ years of experience with strong leadership and program management skills.
The predicted salary is between 121500 - 148500 $ per year.
Lead Affirm's global expansion as a Senior Manager for Programs and New Initiatives.
Drive customer operations strategy across diverse markets while managing complex service delivery programs.
At Affirm, the Operations team is pivotal in ensuring excellent customer experiences and operational excellence.
In this senior role, you will oversee the servicing operating model's evolution, leading cross-functional teams and setting strategic objectives for international initiatives.
Your strong business acumen will help you navigate ambiguities and ensure effective execution across markets.
Key
Responsibilities
- Own strategy for global customer operations and product scaling
- Establish and modify operational policies and procedures
- Lead and develop multi-disciplinary program and service delivery teams
- Drive large-scale cross-area operational initiatives
- Collaborate with product and engineering teams for program success
Requirements
- 12+ years with 5+ years in leadership roles
- Experience in global customer experience operations
- Deep expertise in program and process management
- Strong knowledge of customer care and merchant operations
- Proven ability to influence senior stakeholders
Contribute to Affirm's ambitious growth by spearheading vital international servicing strategies. #J-18808-Ljbffr
Global Expansion Strategy Manager in Edmonton employer: Affirm
At Affirm, we pride ourselves on being a remote-first employer that values flexibility and inclusivity, allowing our Machine Learning Engineers to thrive in a supportive environment. With comprehensive health coverage, generous time-off policies, and opportunities for professional growth, we empower our employees to take ownership of their careers while contributing to meaningful projects that redefine credit. Join us in a culture that prioritizes transparency and collaboration, where your contributions directly impact the future of financial technology.
