Merchant technical support at affirm combines troubleshooting expertise with reliable service for business partners across a remote-first workforce.
As a Product Support Specialist, you will resolve technical and operational issues for e-commerce retailers using various platforms. You will become a product and payments expert while working with Sales, Client Success, Operations, and Engineering. The role supports quick solutions, account troubleshooting, scalable processes, and merchant communication.
Key Responsibilities:
- Support affirm's merchant partners across e-commerce platforms
- Troubleshoot complicated technical and configuration issues
- Collaborate with engineers on technical and operational resolutions
- Manage multiple inquiries with appropriate prioritization
- Build scalable processes and communicate feature enhancements
Requirements:
- Two or more years in technology, e-commerce, SaaS, or similar roles
- Understanding of complicated technical systems and concepts
- Ability to handle high request volumes efficiently and empathetically
- Strong writing for technical explanations and relationship building
- Fluency in French and English
Apply product knowledge, payments expertise, and technical troubleshooting to support affirm's merchant partners with clarity and reliability.
Merchant Technical Support Specialist in Québec employer: Affirm, Inc.
Affirm is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Staff Backend Engineer role in Canada. With a strong emphasis on employee growth, you will have the opportunity to mentor fellow engineers and lead impactful projects that align with business goals, all while enjoying the flexibility of a remote work environment that promotes work-life balance.
