At a Glance
- Tasks: Lead global vendor performance and enhance customer satisfaction using data-driven strategies.
- Company: Join Affirm, a leader in responsible financial products with a focus on innovation.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to lead cross-functional initiatives and drive transformation.
- Why this job: Shape vendor strategy and make a real impact on customer experience at scale.
- Qualifications: 8+ years in vendor management or operations with strong analytical skills.
The predicted salary is between 108000 - 132000 $ per year.
Lead global BPO vendor performance and transformation for Affirm remotely, using analytics and cross-functional leadership to improve customer satisfaction at scale. As a senior Partner Manager within Operations, you will own vendor excellence across customer experience, service levels, compliance, and quality assurance. You will shape vendor strategy, guide executive governance, and translate data into decisions. The work supports Affirm’s partnerships and responsible financial products.
Key Responsibilities:
- Own vendor performance, customer experience, service levels, compliance, and quality outcomes
- Lead executive vendor governance, quarterly reviews, and escalations
- Define horizontal operational strategies across the vendor network
- Use data, dashboards, analyses, and scenarios to prioritize interventions
- Lead cross-functional rollouts, migrations, and regulatory implementations
Requirements:
- Eight-plus years in vendor management, BPO management, operations, or related fields
- Strong analytical background and independent analysis capability
- Experience driving accountability through scorecards and structured interventions
- Track record leading large cross-functional programs with measurable impact
- Exceptional communication and influencing skills with executives
- Bring vendor governance, analytical judgment, and transformation leadership to improve customer and compliance outcomes across Affirm’s global network.
Senior Partner Manager Vendor Operations in Oshawa employer: Affirm, Inc.
Affirm is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Staff Backend Engineer role in Canada. With a strong emphasis on employee growth, you will have the opportunity to mentor fellow engineers and lead impactful projects that align with business goals, all while enjoying the flexibility of a remote work environment that promotes work-life balance.
