Shape BPO vendor strategy and accountability at Affirm, combining performance analytics with executive governance in a remote-first Operations environment. This senior Partner Manager role leads performance and transformation across Affirm’s global BPO vendor network. You will manage customer experience, service levels, compliance, and quality assurance outcomes while supporting strategic partnerships. Success requires vendor expertise, analytical judgment, and influence across Operations, Compliance, Product, Risk, Training, Quality Assurance, and Workforce Management. Key Responsibilities:
Drive vendor excellence and customer satisfaction across global operations Run quarterly business reviews and senior-level vendor escalations Partner with analysts to define metrics and business dashboards Diagnose performance gaps and validate trends through data Translate vendor insights into cross-functional improvement actions Requirements:
Eight-plus years of vendor, BPO, operations, or related expertise Ability to define analytical questions and build useful tools Proven vendor accountability through governance and scorecards Experience leading complex programs across multiple functions Clear communication with internal and vendor executives Use BPO management, performance analytics, and executive influence to strengthen vendor outcomes and customer experiences for Affirm.
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BPO Vendor Performance Director in London employer: Affirm, Inc.
Affirm is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Staff Backend Engineer role in Canada. With a strong emphasis on employee growth, you will have the opportunity to mentor fellow engineers and lead impactful projects that align with business goals, all while enjoying the flexibility of a remote work environment that promotes work-life balance.
