At a Glance
- Tasks: Lead global vendor performance and enhance customer experience through data-driven strategies.
- Company: Join Affirm, a remote-first company focused on innovation and excellence.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on cross-functional teamwork and strategic planning.
- Why this job: Shape the future of vendor operations while making a real impact on customer satisfaction.
- Qualifications: 8+ years in vendor management or operations with strong analytical skills.
The predicted salary is between 129420 - 158180 $ per year.
Lead global BPO vendor performance at Affirm through analytical judgment, customer experience leadership, and cross-functional operational execution. This remote-first role offers flexibility within the country of employment. As a senior Partner Manager within Operations, you will drive vendor excellence and transformation across a global network. Your work combines vendor management, data analysis, executive governance, and strategic planning. You will improve customer satisfaction while shaping long-term vendor strategy and leading initiatives spanning Operations, Compliance, Product, Risk, Training, QA, and WFM.
Key Responsibilities:
- Own customer experience, service-level, compliance, and QA outcomes
- Lead executive vendor governance, QBRs, and escalations
- Use data to diagnose gaps and prioritize interventions
- Coordinate cross-functional rollouts, migrations, and regulatory implementations
- Design change programs supporting vendor readiness and adoption
Requirements:
- 8+ years in vendor, BPO management, or operations
- Strong analytical skills and independent analysis capability
- Experience driving accountability through scorecards and governance
- Track record leading large cross-functional programs
- Exceptional communication with internal and vendor executives
- Bring senior vendor operations leadership, analytical rigor, and customer experience focus to Affirm’s global partner network.
Senior Partner Manager Vendor Operations in Hamilton employer: Affirm, Inc.
Affirm is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Staff Backend Engineer role in Canada. With a strong emphasis on employee growth, you will have the opportunity to mentor fellow engineers and lead impactful projects that align with business goals, all while enjoying the flexibility of a remote work environment that promotes work-life balance.
