Help Affinity members navigate digital banking with informed financial advice and responsive service across online channels and devices. This is a Contact Centre position.
As a Member Advisor, you will support members through phone, web chat, and live video. You will offer financial advice serving their best interests and recommend technological solutions using Affinity's digital banking tools. You will also complete transactions and resolve banking problems.
Key Responsibilities:
- Offer technological solutions through digital banking tools
- Support members across phone, web chat, and live video
- Complete member transactions with outstanding service
- Provide financial advice for members' best interests
- Prevent and solve banking problems for members
Requirements:
- Experience with online services, mobile applications, smartphones, and tablets
- Intermediate knowledge of Affinity Credit Union products and services
- Member-centric advice across financial products and services
- Post-secondary diploma or degree in a related field
- Equivalent education and experience combination accepted
Use digital channels, financial product knowledge, and member-focused advice to deliver Affinity's Contact Centre banking support.
Digital Banking Member Advisor in Saskatoon employer: Affinity Credit Union
Affinity is an exceptional employer that prioritizes employee well-being and professional growth, making it a fantastic place for a Compensation Analyst to thrive. With a vibrant work culture that celebrates achievements, employees benefit from a competitive total rewards package, including health and dental benefits, a pension plan, and ample vacation time. Located in Saskatchewan, Affinity fosters a collaborative environment where data-driven insights lead to meaningful contributions, ensuring that every team member feels empowered and valued.
