Become the Upmarket Account Services Manager at ADP and lead a team dedicated to enhancing client service. Focus on team development and managing escalated client issues for optimized satisfaction.
In this role, you'll be responsible for guiding a team of HCM Consultants in delivering high-quality client services. With a focus on mentoring, performance tracking, and implementing strategic objectives, your leadership will foster a culture of excellence. Resolve client escalations decisively while coordinating training and performance evaluations to build a talented team.
Key Responsibilities:
- Oversee daily team activities and ensure quality standards
- Mentor staff and identify their development needs
- Effectively manage client escalations and issues
- Implement business unit strategies in collaboration with teams
- Prepare reports to communicate team performance authority
Requirements:
- At least 5 years in client service environments
- Minimum 3 years in leadership roles
- Bachelor's Degree or equivalent preferred
- Experience in HR, Benefits Administration, or Payroll
- Knowledgeable about ADP's offerings and services
Leverage your client service knowledge and leadership skills as the Upmarket Account Services Manager at ADP.
Upmarket Account Services Manager at ADP in Toronto employer: ADP
ADP is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to drive market success in the HR solutions sector. With a strong focus on professional growth, ADP offers comprehensive training programs and mentorship opportunities, ensuring that team members can thrive in their careers while making impactful contributions. Located in a vibrant area, employees enjoy a hybrid work model that promotes work-life balance and collaboration, making ADP a rewarding place to build a meaningful career.
