At a Glance
- Tasks: Support client onboarding and ensure smooth transitions with sales and service teams.
- Company: Join ADP, a leader in HR and payroll solutions, fostering an inclusive culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and career advancement.
- Why this job: Make a real impact by enhancing client success and streamlining operations.
- Qualifications: Bilingual in French and English, with experience in business or client operations.
The predicted salary is between 63000 - 77000 $ per year.
Deal Desk Analyst - Commercial Operations Center of Excellence (Co E)
ADP is seeking a bilingual Deal Desk Analyst to support the Commercial Operations Center of Excellence.
The role focuses on early‑stage client success by guiding post‑sale onboarding, facilitating smooth transitions to ADP, and partnering with sales and service teams to ensure accuracy, compliance, and timely deal execution.
Responsibilities
- Act as a subject matter expert for post‑sale onboarding for clients, sales, and service teams.
- Conduct onboarding activities, ensuring client data accuracy and completeness.
- Collaborate with sales and service departments to expedite deal execution and prioritize deals.
- Lead new client orientation meetings, both virtually and in person.
- Structure MAS/NAS deals in CRM, analyze client requirements, and ensure regulatory compliance.
- Manage client expectations, internal communications, and relationships.
- Oversee multiple implementation projects to deliver seamless onboarding services.
- Resolve client issues and discrepancies promptly, independently or with partner departments.
- Build strong partnerships across cross‑functional teams to streamline the Sales‑to‑Implementation cycle.
- Offer recommendations to ADP leadership based on client feedback and experience.
Qualifications
- High school diploma required; relevant work experience preferred.
- Bilingual, Fluent French (written and verbal); English fluency required.
- 3–5 years of experience in business operations, client operations, sales operations, or systems integration.
- Ownership mindset, strong interpersonal skills, and ethical standards.
- Excellent written and verbal communication skills.
- Proficient in Excel, CRM tools, MS Word, and Power Point.
- Detail‑oriented with analytical and decision‑making abilities.
- Ability to work independently, meet deadlines, and thrive in a fast‑paced environment.
- Knowledge of HR and payroll industry tools and best practices is a plus.
- Diversity, Equity, Inclusion & Equal Employment Opportunity
ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability.
Hiring decisions are based upon ADP’s operating needs and applicant merit.
#J-18808-Ljbffr
Deal Desk Analyst in Mississauga employer: ADP
ADP is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to drive market success in the HR solutions sector. With a strong focus on professional growth, ADP offers comprehensive training programs and mentorship opportunities, ensuring that team members can thrive in their careers while making impactful contributions. Located in a vibrant area, employees enjoy a hybrid work model that promotes work-life balance and collaboration, making ADP a rewarding place to build a meaningful career.
