At a Glance
- Tasks: Lead client support, manage escalations, and develop solutions for HRTech challenges.
- Company: Join ADP, a global leader in human capital management solutions.
- Benefits: Enjoy competitive salary, health benefits, and ongoing training opportunities.
- Other info: Flexible work model and a culture that values diversity and inclusion.
- Why this job: Make a real impact by helping clients optimize their workforce solutions.
- Qualifications: 3+ years of experience with ADP Time & Attendance products and strong customer service skills.
The predicted salary is between 76500 - 93500 $ per year.
ADP is hiring a Bilingual Senior Workforce Manager Support Consultant. Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? Well, this may be the role for you.
As a Senior Workforce Manager Support Consultant, you'll work closely with clients and internal team members to create important reports that meet our clients' business needs. This role involves using your analytical skills, collaborating with others, managing your time well, and taking responsibility for your work. Each day, you'll work closely with clients to discover their business needs and help them find the best solutions that suit their specific requirements.
Service Delivery at ADP is all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace. This position seeks a dynamic individual who excels in comprehensive problem analysis and possesses a strong passion for executing strategic initiatives along with helping others grow.
TO SUCCEED IN THIS ROLE:
- Proven track record for delivering superior customer service.
- Exceptional service request management.
- Excellent time management skills.
- Aptitude to learn new software applications.
- Strong influencing skills, interpersonal skills and organizational skills.
- Strong attention to detail.
- Strong communication – written and oral.
- 3+ Years of experience with ADP Time & Attendance products including ADP Workforce Manager and Enhanced Time.
Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.
Bonus points for these:
- Post-secondary diploma or equivalent.
- 6+ years of customer service experience.
- Knowledge of Excel VBA scripts and macros.
- Advanced familiarity with Workforce Manager and Enhanced Time including knowledge of EDAs, Boomi integrations, non-production realms and API access.
- Excellent troubleshooting skills.
- Strong data analysis skills including Excel, SQL queries and related tools.
You’ll Love Working Here Because You Can:
- Focus on your mental health and well-being.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow.
- Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time.
- Go Global.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Bilingual Senior Workforce Manager Support Consultant / Consultant(e) principal(e) en soutien à la g in Burnaby employer: ADP
ADP is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to drive market success in the HR solutions sector. With a strong focus on professional growth, ADP offers comprehensive training programs and mentorship opportunities, ensuring that team members can thrive in their careers while making impactful contributions. Located in a vibrant area, employees enjoy a hybrid work model that promotes work-life balance and collaboration, making ADP a rewarding place to build a meaningful career.
