Drive your career forward as a Bilingual Senior Workforce Manager Support Consultant at ADP. This vital role focuses on client relationships, analytical problem solving, and delivering tailored solutions in a flexible work model.
In this key position, you will collaborate with clients to understand their needs and develop effective workforce solutions. Your responsibilities will encompass comprehensive problem analysis and service support, ensuring exceptional customer experiences and fostering loyalty. With a focus on growth and team mentorship, you will thrive in ADP's inclusive culture that values diverse perspectives.
Key Responsibilities:
- Lead client escalations to resolution
- Act as client advocate within ADP
- Manage risk and identify solution gaps
- Document activities through Service Request management
- Communicate with clients via virtual meetings
Requirements:
- 3+ years of experience with ADP Time & Attendance
- Proven track record in customer service excellence
- Strong organizational and communication skills
- Ability to learn new software quickly
- Attention to detail and service request management
Utilize your service expertise and software support skills to help ADP clients enhance their workforce management.
Bilingual Senior Workforce Consultant at ADP employer: ADP
ADP is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to drive market success in the HR solutions sector. With a strong focus on professional growth, ADP offers comprehensive training programs and mentorship opportunities, ensuring that team members can thrive in their careers while making impactful contributions. Located in a vibrant area, employees enjoy a hybrid work model that promotes work-life balance and collaboration, making ADP a rewarding place to build a meaningful career.
