Elevate customer satisfaction as a Technical Customer Support Agent with OPENLANE in a fully remote setting. Utilize your technical troubleshooting skills to ensure first-contact resolutions.
In this remote role, OPENLANE seeks a Technical Customer Support Agent with over 3 years of experience in customer service or technical support. Your role will focus on resolving customer inquiries, ensuring a positive experience, and streamlining issue resolution using CRM systems like GDC Salesforce. You will engage with customers via chat, phone, and written communication for effective problem-solving.
Key Responsibilities:
- Handle inbound inquiries and provide accurate responses
- Initiate outbound calls to address customer concerns
- Collaborate with teams to expedite issue resolutions
- Use CRM software and telephony systems effectively
- Assist with technical troubleshooting across multiple platforms
Requirements:
- 3+ years of customer service or support experience
- Bachelor's degree or related field experience
- Proficient in CRM and technical applications
- Strong organizational and communication skills
- Adaptable to technological changes in procedures
Bring your technical proficiency and customer-focused approach to help OPENLANE succeed.
Technical Customer Support Agent at OPENLANE in Moncton employer: ADEC ADESA Auction Canada Corp
OPENLANE is an exceptional employer that prioritizes employee growth and satisfaction, offering competitive pay and a flexible schedule tailored for a remote work environment. With a strong culture of internal promotions and diverse career paths, employees are encouraged to expand their skill sets while contributing to a globally recognized organization. The supportive work atmosphere fosters collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment in the customer service sector.
Contact Details:
ADEC ADESA Auction Canada Corp Recruitment Team
