Lead customer success at Nanoprecise, a global leader in AI-powered predictive maintenance. This remote role focuses on strategic leadership, operational excellence, and driving measurable industrial outcomes for customers.
As the Director of Customer Success, you will oversee the global customer success organization, ensuring that industrial clients realize significant returns from predictive maintenance solutions. Your role will encompass building a high-performing team while prioritizing customer retention and expansion through a data-driven, customer-centric approach.
Key Responsibilities:
- Define and execute customer success strategies for retention
- Mentor and scale a team of Customer Success Managers
- Own the end-to-end customer journey, from onboarding to renewal
- Translate insights into quantifiable value for clients
- Foster cross-functional collaboration to enhance customer outcomes
Requirements:
- 10+ years in Customer Success or Account Management
- 5+ years leading global teams in SaaS or IoT
- Proven track record in driving customer ROI and expansion
- Strong expertise in Industrial IoT and predictive maintenance
- Excellent communication and analytical skills
Shape the future of customer success and drive transformative results at Nanoprecise.
Global Director of Customer Success in Ottawa employer: Adaptive Talent
AdvanTec Marine is an exceptional employer located in Chilliwack, BC, offering a unique opportunity for the Director of Engineering to shape and unify engineering functions across diverse teams. With a strong emphasis on employee growth, autonomy, and collaboration, the company fosters a dynamic work culture that encourages innovation and hands-on leadership. Employees benefit from a flexible work schedule after establishing their role, along with the chance to influence significant engineering strategies in a leading marine manufacturing environment.
