Consultant TLM Support / Consultant (e), soutien de gestion de temps (TLM) in Toronto

ADP is hiring a Consultant TLM Support

In this role, as a Consultant TLM Support are responsible to resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.

The Consultant TLM Support configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.

What you’ll do:

What you can expect on a typical day:

• You will engage with clients to truly understand their product challenges and related needs; Solve such challenges while building long term trust
• Manage and assume full ownership of assigned service requests
• Build relationships and instill confidence with dedicated client base
• Resolve inbound service requests from internal and external clients utilizing ADP Time products
• Be a team player who seeks to understand the business and asks questions to other members of the team, sales, and client service partners to bring resolution to client requests
• Support the phone queue during busy intervals
• Proactively look into future issues and recommend steps to mitigate
• Ability to maintain an optimistic outlook even in challenging situations. Exhibits resilience and inspires others to overcome obstacles with a positive growth mindset. Leads by example and demonstrates a genuine willingness to support and uplift others.
• Follow call handling best practices to deliver exceptional service
• Adhere our 3-2 hybrid work model
• Achieve metrics as determined by business unit
• Resolve Time and Attendance software and hardware related questions

TO SUCCEED IN THIS ROLE: Requirements

• Bilingual (French & English)
• Proven track record of delivering exceptional customer service
• Demonstrated growth mindset with the ability to quickly learn new systems and software applications
• Aptitude to teach, mentor, and coach peers
• Proactive, highly organized, client-focused, and committed to continuous improvement
• Ability to multitask and manage competing priorities effectively
• Basic technical knowledge or experience in a technical field
• Post-secondary diploma or equivalent combination of education and experience
• Excellent organizational and prioritization skills with strong attention to detail
• Excellent written and verbal communication skills
• Strong time management skills
• Ability to work effectively in a collaborative team environment
• Consistent achievement of annual TNPS performance targets
• 3+ years supporting ADP Time & Attendance Software and Hardware
• 5+ years of customer service experience
• Experience in Payroll, Benefits, and/or Time & Attendance is considered an asset

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.*

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health

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