At a Glance
- Tasks: Lead and coach a team while providing advanced ERP application support.
- Company: Join Acumatica, a leader in cloud ERP solutions for growing businesses.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a collaborative and innovative tech environment.
- Why this job: Make a real impact by enhancing customer satisfaction and leading a dynamic team.
- Qualifications: Bachelor's degree and extensive experience in ERP support and team management.
The predicted salary is between 81000 - 99000 $ per year.
Lead ERP application support at Acumatica, combining people leadership with advanced troubleshooting for customers and partners. The Manager, Application Support leads Support Engineers while reporting to the Director of Application Support. This full-time position dedicates approximately 30% of time to complex technical support. It emphasizes coaching, prioritization, conflict resolution, and customer satisfaction. Acumatica delivers cloud ERP solutions for growing businesses worldwide.
Key Responsibilities:
- Lead, coach, and develop Application Support Engineers
- Oversee case assignment, workload balancing, and escalations
- Provide advanced support for complex customer cases
- Coordinate issue resolution with cross-functional teams
- Improve processes, metrics, and customer outcomes
Requirements:
- Bachelor's degree in a related field
- Five-plus years supporting or implementing ERP solutions
- Three-plus years managing technical or related teams
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication, coaching, and conflict-resolution capabilities
Apply ERP expertise, team leadership, and customer-focused troubleshooting to support Acumatica’s application support organization.
ERP Application Support Manager in Montréal employer: Acumatica, Inc.
Acumatica is an exceptional employer that fosters a collaborative and high-energy work culture, prioritizing work/life balance and professional growth. As a leader in cloud ERP solutions, employees benefit from a supportive environment that encourages continuous learning and development, while being part of a community dedicated to making a meaningful impact in the digital economy. With a focus on customer satisfaction and operational excellence, Acumatica offers unique opportunities for career advancement in a dynamic industry.
