Manage distribution-focused ERP support at Acumatica using technical expertise, operational prioritization, and customer service leadership. This Manager, ERP Application Support position leads a team serving Acumatica customers and partners. The work includes advanced technical support, escalation management, resource planning, and service-level execution. Candidates should understand ERP business processes, operational workflows, and enterprise software supporting distribution, manufacturing, or supply chain organizations. Key Responsibilities:
Balance workloads and maintain adequate support coverage Handle high-priority technical cases and escalations Coordinate with Engineering and Product Management Conduct performance reviews and development discussions Promote troubleshooting and case-management best practices Requirements:
Five-plus years supporting ERP or enterprise software Experience in distribution, manufacturing, or supply chain Three-plus years of people management experience Knowledge of accounting and operational workflows Ability to prioritize competing demands and make sound decisions Bring distribution ERP knowledge, escalation management, and people leadership to Acumatica’s customer-focused support team.
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Distribution ERP Support Manager in Montréal employer: Acumatica, Inc.
Acumatica is an exceptional employer that fosters a collaborative and high-energy work culture, prioritizing work/life balance and professional growth. As a leader in cloud ERP solutions, employees benefit from a supportive environment that encourages continuous learning and development, while being part of a community dedicated to making a meaningful impact in the digital economy. With a focus on customer satisfaction and operational excellence, Acumatica offers unique opportunities for career advancement in a dynamic industry.
