Lead Canadian customer service remotely through escalations, fulfillment troubleshooting, and bilingual English/French support. Work Monday through Friday, 8am to 5pm.
As Customer Service Manager Canada, you will work closely with contact center employees and support customer satisfaction. The role focuses on complex customer needs, operational communications, and service performance. You will partner with United States and Canadian teams to resolve fulfillment, delivery, and customer experience issues.
Key Responsibilities:
- Support contact center employees with customer satisfaction and complex problems
- Resolve Canadian fulfillment, delivery, and customer experience issues
- Identify root causes and follow cases through resolution
- Monitor service levels, response times, and satisfaction metrics
- Develop processes, learning, and Standard Operating Procedures
Requirements:
- One to five years as contact center manager or supervisor
- Experience providing customer service support
- Strong management, strategic thinking, and leadership abilities
- Excellent client-facing and communication skills
- Bilingual English/French required; Canadian French preferred
Bring contact center leadership, bilingual communication, and operational problem-solving to Canadian customer service at S&S Activewear.
Remote Customer Service Manager Canada in Ottawa employer: Activewear, LLC
Join S&S Activewear, where we foster a vibrant and inclusive work culture that prioritizes teamwork, innovation, and personal growth. As a Customer Service Manager, you'll enjoy exceptional benefits, exclusive apparel discounts, and opportunities for professional advancement in a supportive environment that celebrates your contributions. Experience the joy of working with a dedicated team in Toronto, where every day brings new challenges and rewards.
