Strengthen contact center operations with leadership, reporting, and workflow management. This full-time Customer Service Manager role supports Canadian customers and business partners.
S&S Activewear seeks a Customer Service Manager Canada to guide daily contact center support and operational communications. You will help create processes for a world-class support team while addressing escalations and customer needs. The position requires strategic thinking, multiple-priority management, and accurate analysis of department statistics.
Key Responsibilities:
- Represent the organization positively on its leadership team
- Analyze statistics and compile accurate department reports
- Maintain orderly workflows according to established priorities
- Hold leadership staff accountable for defined expectations
- Organize and execute workforce management needs as requested
Requirements:
- One to five years managing or supervising contact centers
- Excellent knowledge of management methods and techniques
- Ability to think strategically and lead teams
- Ability to prioritize multiple responsibilities
- Microsoft Office experience and exceptional punctuality
Apply contact center management, reporting, workflow, and strategic leadership skills to support S&S Activewear operations in Canada.
Contact Center Operations Manager in Ottawa employer: Activewear, LLC
Join S&S Activewear, where we foster a vibrant and inclusive work culture that prioritizes teamwork, innovation, and personal growth. As a Customer Service Manager, you'll enjoy exceptional benefits, exclusive apparel discounts, and opportunities for professional advancement in a supportive environment that celebrates your contributions. Experience the joy of working with a dedicated team in Toronto, where every day brings new challenges and rewards.
