Program Manager – Kamloops

Active Care Youth and Adult Services (ACYAS) is a progressive, innovative organization operating residential resources for youth and adults in British Columbia. It is our mandate to provide innovative, trauma-informed support services of exceptional quality and to do so in the context of a home environment.

We are seeking a dedicated and experienced Program Manager. Reporting to the Director, a Program Manager is responsible for managing all aspects of youth and/or adult resource homes, ensuring a trauma-informed and person-centred approach with both persons served and employees. As a key member of the leadership team, the Program Manager oversees all aspects of the individual resource homes, youth and/or adult services including communication with their natural and paid supports and engagement with MCFD or CLBC. In addition, ensuring compliance with CARF standards, funder and company policies & procedures and licensing standards. This position encompasses the responsibility of transporting the person served to appointments, activities, or other crucial commitments. A valid class 5 British Columbia driver's license is a requirement of employment for this position.

Primary Responsibilities

• Develop a positive relationship with youth and/or adults and their natural support network and other stakeholders.
• Conduct assessments, develop guidelines of care with person served goals, and facilitate transition and exit plans.
• Revise individualized guidelines of care and program activities to enhance youth and/or adult skills to provide opportunities for person-served to move into an alternative living situation (i.e., group care, semi-independence, foster care and/or home share).
• Liaise with youth and/or adults care team ensuring regularly scheduled meetings are attended.
• Advise and/or recommend to Program Directors when youth and/or adult may require restrictive practices as part of their safety plan – ensure that all restrictive practice policies and/or direction are adhered to.
• Manage all aspects of medication delivery, storage, and disposal, which includes individual staff monitoring, arranging annual medication training, and reporting medication errors in writing to the Program Director.
• Review youth and/or adult files and documentation for accuracy, appropriateness of information and writing. Provide feedback and training to staff.
• Ensure there are appropriate safety and risk management plans and staff adhere to the plans to reduce critical incidents.
• Manage and debrief critical incidents and review practices for changes to increase youth and/or adult safety.
• Review all critical incidents for content and accuracy within the mandated timelines.
• Provide support to staff through a trauma-informed and person-centred lens.
• Manage employee performance through coaching, mentoring, and applying progressive discipline as required.
• Manage human resource issues including hiring, performance appraisal, investigations, discipline, and grievances. Hire and evaluate personnel and ensure appropriate orientation, training, and development.
• Conduct monthly staff meetings that include an agenda and minutes and share organizational information with all staff.
• Arrange and/or conduct individual or group training as required to enhance the skills of staff or address a skill deficit.
• Model and support self-care and be aware of the needs of their staff team.
• Work in collaboration with Program Directors and other departments to ensure all practices, procedures and policies are adhered to and documented.
• Work collaboratively with scheduling to ensure the best interest of the youth and/or adult is taken into consideration and staff are fully trained prior to being scheduled in a home.
• Participate in after hours rotation as required.
• All other duties as directed and required.

Required Qualifications

• Diploma in related human/social service field; Bachelor’s degree preferred.
• Three (3) years recent experience in the human services field with a focus on Person-Centred Trauma-Informed Practice.
• One (1) year in a leadership role: Preferably providing direct supervision.
• Ability to pass a Criminal Record Check and Ministry of Children and Family Development.
• Class 5 Drivers Unrestricted License - A personal and reliable vehicle.
• Community Care First Aid with CPR or an equivalent combination of education, training, and experience.

Training and Professional Development

You will participate in a comprehensive 11-day training program, followed by shadow shifts with your peers designed to fully prepare you to support youth and adults and employees in a safe, effective, and productive environment. Throughout your tenure, you'll have opportunities for internal growth, advancement, and continued professional development through additional training and education offered internally and by third-party providers.

100% employer-paid health and dental coverage. Robust support for employee and family wellness through Sparrow. Employee contribution: 8.6%. Employer contribution: 9.31%.

Our Total Compensation Packages also include:

• 12 paid sick days - In recognition of responsible use, any unused sick days at year-end will be paid out at 50%.
• 4 paid personal days - In recognition of responsible use, any unused personal days at year-end will be paid out at 50%.
• Continued Education Funding to support professional growth and career development, in accordance with organizational policy.

Travel Required: No. Travel to the resource in your region.

Education: Associate's degree or better in Human Services or related field.