Manager of Accounts Receivable in Toronto

The Manager, Accounts Receivable reports to the Senior Director of Accounting and is responsible for leading Achievers’ global accounts receivable function, ensuring the timely and accurate execution of invoicing, collections, cash application, and accounts receivable operations. This role drives operational excellence across the order-to-cash cycle, strengthens internal controls, and supports the optimization of working capital and cash flow performance.

You’ll partner closely and cross-functionally across Sales, Customer Success, Revenue Operations, and Accounting. You’ll develop and implement scalable processes that improve efficiency, resolve billing and collection challenges, and enhance the customer experience. You’ll be the key stakeholder in supporting business growth, revenue realization, and financial compliance.

As a people leader, you’ll oversee a team of accounts receivable professionals, fostering a high-performance culture focused on accountability, continuous improvement, and customer service. You’ll play a critical role in shaping accounts receivable policies, systems, reporting frameworks, and process automation initiatives that support Achievers’ long-term financial health and global scale.

Accounts Receivable Operations:

• Oversee end-to-end accounts receivable processes, including invoicing, collections, cash application, account reconciliations, and dispute resolution.
• Ensure timely, accurate, and compliant billing in accordance with customer contracts and company policies.
• Monitor accounts receivable ageing and drive proactive collection strategies to minimise delinquency and reduce credit risk.
• Partner with internal stakeholders and customers to resolve billing and payment issues efficiently while maintaining positive customer relationships.
• Support working capital optimisation through effective cash collection and receivables management practices.

Team Leadership & Development:

• Lead, coach, and develop a team of six accounts receivable professionals, fostering a culture of accountability, collaboration, customer service, and continuous improvement.
• Establish clear performance expectations and provide ongoing feedback, mentorship, and career development opportunities.
• Drive employee engagement and build team capabilities to support organizational growth and evolving business needs.

Cross-Functional Collaboration:

• Work closely with Finance Systems and IT teams to optimise AR-related systems, workflows, and reporting capabilities.
• Serve as a trusted advisor on billing, collections, and customer account matters across the organization.

Process Improvement & Systems:

• Identify, lead, and implement process improvement initiatives that enhance efficiency, accuracy, scalability, and customer experience.
• Evaluate and leverage automation tools and technologies to streamline invoicing, collections, cash application, and reporting processes.
• Develop, maintain, and strengthen accounts receivable policies, procedures, and internal controls.
• Support system implementations, upgrades, and process transformation initiatives across the order-to-cash cycle.

Reporting, Analytics & Compliance:

• Oversee the preparation and presentation of key accounts receivable metrics, including ageing, collections performance, and billing activity.
• Analyze receivables data to identify risks, opportunities, and actionable insights for Finance leadership.
• Support internal and external audits by providing documentation, reconciliations, and control evidence.
• Ensure compliance with company policies, financial reporting requirements, and internal control standards.

Benefits:

• Parental Leave Top-up
• RRSP Matching
• Flexible Vacation
• Health Benefits and Life Insurance Coverage Upon Your First Day
• Employee and Family Assistance Program
• Internal Mentorship Program
• Full access to the LinkedIn Learning Library
• Employee-Led Employee Resource Groups
• Participation in our Points-based Employee Recognition Program
• A beautiful office space located in Liberty Village, Toronto
• Opportunities for professional development and career growth

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business, or a related field.
• 5+ years of progressive experience in accounts receivable, collections, or accounting, including at least 2 years in a leadership or supervisory capacity.
• Strong verbal, written, interpersonal, and stakeholder management skills, with the ability to collaborate effectively across all levels of the organization.
• Demonstrated ability to prioritise competing demands, manage deadlines, and deliver results in a dynamic environment.
• Proven experience leading teams and driving process improvements within a fast-paced, high-growth environment.
• Strong understanding of the full accounts receivable lifecycle, including invoicing, collections, cash application, reconciliations, accounting treatments, internal controls, and policy development.
• Excellent analytical, problem-solving, and decision-making skills, with a strong attention to detail.
• Advanced proficiency in Microsoft Excel and the broader Microsoft Office suite.
• Experience within a SaaS or recurring revenue business model.
• Experience using NetSuite, Salesforce, and other order-to-cash or financial systems.
• Experience leading automation, system implementation, or process transformation initiatives.
• Knowledge of revenue recognition principles and order-to-cash processes in a subscription-based environment.