At a Glance
- Tasks: Be the welcoming face of REIGN, ensuring guests have an unforgettable dining experience.
- Company: Join the iconic Fairmont Royal York, a symbol of luxury and excellence in Toronto.
- Benefits: Earn $27.93/hour, enjoy free meals, travel discounts, and custom learning programs.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Shape the future of hospitality at a historic landmark while growing your career.
- Qualifications: Previous restaurant experience and a passion for exceptional service are essential.
The predicted salary is between 27.93 - 27.93 $ per hour.
A Storied Past. A Brilliant Future. For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
Why work for Fairmont?
- A Rich History: Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
- A Culture of Excellence: Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
- Grow, Learn and Enjoy!: Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
As a Host at REIGN, you will be the first point of contact for our guests, embodying the high service standards of the Fairmont Royal York. Your role is crucial in creating a welcoming atmosphere and ensuring a seamless dining experience. Key responsibilities include:
- To report to duty punctually, in order to maintain the integrity of co-workers and guests.
- To consistently offer personal and friendly service.
- To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel.
- To ensure that the host stand is kept neat and clean at all times.
- To have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.).
- To efficiently track all covers in the dining room per station and have general knowledge of the union agreement.
- To help guests meet their colleagues by properly using the waiting list form.
- To attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees.
- To actively participate in the health and safety procedures as a way to reduce workplace related accidents.
- To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook.
- To carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisor.
- To feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experience.
- To maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests' dining experience.
- To complete all duties assigned to you before leaving for the day.
- To communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requests.
- To offer guests coat check when necessary and retrieve guest coats when departing.
- To inform guests of departmental promotions.
Previous work experience in a restaurant/food and beverage setting is required. Excellent interpersonal skills and a team player attitude are essential. Physical aspects of the position include but are not limited to the following:
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Constant kneeling, pushing, pulling, lifting.
- Frequent ascending or descending ladders, stairs and ramps.
What's in it for you?
- Fixed Rate of Pay: $27.93 per hour. The rate of pay for this role is reviewed annually on April 1 of each year.
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
This posting is for an existing vacancy. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs.
Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
Host in Toronto employer: AccorHotel
At Fairmont Royal York, we pride ourselves on being a premier employer in Toronto's vibrant hospitality scene. Our commitment to luxury service is matched by our dedication to employee growth, offering extensive training programs and opportunities for advancement within our esteemed establishment. Join us in a dynamic work culture that values teamwork, creativity, and the pursuit of excellence, all while enjoying the unique advantage of working in one of Canada's most iconic hotels.
