At a Glance
- Tasks: Lead the Dayforce Support team and ensure top-notch ticket resolution.
- Company: Join Raffles Hotels & Resorts, a leader in luxury hospitality.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Be part of a collaborative culture that values your expertise.
- Why this job: Make a real impact by leading a dedicated team in a prestigious company.
- Qualifications: 3-5 years of Dayforce support experience and strong leadership skills.
The predicted salary is between 67500 - 82500 $ per year.
Lead the Dayforce Support team at Raffles Hotels & Resorts, delivering exceptional operational guidance and ensuring effective ticket resolution while maintaining high support standards.
As the Dayforce Support Team Lead, you will supervise a dedicated analyst team, serving as the main escalation point for complex inquiries.
With 3-5 years of experience in Dayforce support, you will oversee operational efficiency, provide coaching, and manage ticket systems to adhere to service standards.
Key
Responsibilities
- Act as a primary escalation point for Dayforce inquiries
- Conduct one-on-one meetings to assess workload and capacity
- Manage the team mailbox and ticket resolution process
- Perform configuration updates and support payroll activities
- Ensure adequate analyst coverage during critical support periods
Requirements
- 3-5 years configuring and supporting Dayforce
- Experience with multiple Dayforce modules
- Strong troubleshooting and analytical skills
- Excellent communication and stakeholder management
- Experience leading team members and handling priorities
Become instrumental in Raffles Hotels & Resorts' success with your Dayforce expertise and leadership skills. #J-18808-Ljbffr
Dayforce Support Team Lead Role in Toronto employer: AccorCorpo
Raffles Hotels & Resorts is an exceptional employer that values its employees by fostering a collaborative and supportive work culture. With a focus on professional growth, team members are encouraged to develop their skills through coaching and mentorship, ensuring they thrive in their roles. Located in a prestigious environment, the Dayforce Support Team Lead will enjoy unique advantages such as working alongside industry leaders and contributing to the success of a renowned hospitality brand.
