Shape VIP arrivals and concierge service at Fairmont Chateau Lake Louise, where personalized itineraries meet luxury hospitality in Banff National Park. This Guest Experience Manager leads the Concierge team, VIP Team, and Suite Experience programs across the resort. The manager develops destination expertise, intuitive service, and memorable activities reflecting Fairmont Chateau Lake Louise’s luxury positioning. Close collaboration with the Resort Adventure Center and tourism operators supports coordinated experience delivery. Key Responsibilities:
Develop a best-in-class Concierge team Plan daily VIP and Suite guest arrivals Curate bespoke itineraries and premium local experiences Build partnerships with tourism operators and experience providers Maintain visible guest engagement throughout the resort Requirements:
Minimum five years in Guest Experience, Concierge, or Front Office leadership Luxury resort management experience Proven VIP management and service recovery expertise Strong operational management and financial acumen Ability to align experiences with Fairmont, Forbes, and LQA standards Apply your Concierge leadership, destination expertise, and VIP service knowledge to memorable resort experiences at Fairmont Chateau Lake Louise.
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VIP Concierge Services Manager employer: Accor
At Fairmont Hotel Macdonald, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and personal growth. Our comprehensive benefits package, including mental health support and a defined contribution pension plan, ensures our employees are well taken care of while they thrive in a supportive environment. With opportunities for career advancement both nationally and internationally, we empower our team members to reach their full potential in the heart of Edmonton's historic luxury hotel.
