At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences and manage operations smoothly.
- Company: Join Fairmont Waterfront, a leader in luxury hospitality and sustainability.
- Benefits: Enjoy competitive salary, comprehensive benefits, and exclusive discounts at hotels worldwide.
- Other info: Opportunities for career advancement within a global network of over 5,800 properties.
- Why this job: Be part of a diverse team that values inclusion and empowers your growth.
- Qualifications: Experience in hospitality leadership and a passion for exceptional guest service.
The predicted salary is between 72000 - 72000 $ per year.
- Guest Relations Manager (Parental Leave Contract | November 1, 2026 - October 31, 2027)
- Full-time
- Job-Category: Rooms
- Job Type: Temporary
- Job Schedule: Full-Time
- Company Description
Fairmont Waterfront redefines hospitality with Pure Coastal Luxury.
Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year.
We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within.
We are committed to empowering ambitious individuals to thrive.
If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.
Why work at Fairmont Waterfront?
- Sustainability and community commitment- recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
- Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
- Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive andglobal community
- Strong Culture of Belonging for the 2SLGBTQIA+ communityprovidingyear-round support, includinggender inclusive change rooms
- Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
- Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
- Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food& Beverage Discount Program
- Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group
- Exclusive Experiences - One free stay through our Be Our Guest Program
- Competitive annual salary commensurate with experiencestarting at $72,770
*full-time and part-time permanent status colleagues.
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Lead and support all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, Guest Services, and Fairmont Gold, ensuring adherence to service standards and providing friendly, engaging service.
- Address guest concerns promptly, tracking and communicating with relevant departments to ensure memorable guest experiences.
- Continuously seek and utilize guest feedback to improve service quality.
- Promote Accor Live Limitless to enhance on-site loyalty member recruitment and implement Room Upsell programs to drive incremental revenue.
- Review arrivals and departures, manage VIP and special request reservations, and coordinate room assignments with relevant departments.
- Collaborate with Housekeeping and Guest Services on arrivals, departures, and lobby management, and oversee tours, groups, and conferences from a Front Desk perspective.
- Communicate operational needs and important information to teams through briefings, emails, and meetings.
- Maximize room revenue by balancing rooms inventory.
- Optimize productivity through effective staffing and scheduling.
- Coach and mentor Front Office colleagues in their personal and professional development.
- Act as an active member of the Emergency Response Team, including handling emergency procedures and fire panel management.
- Ensure a safe working environment by following and maintaining Health & Safety standards.
- Assist with special projects and tasks as assigned by the hotel leadership team.
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Degree or Diploma in Hospitality Management is an asset
- Minimum of 2-year previous proven leadership experience
- Must have the ability to handle a multitude of tasks and Guest requests
- Knowledge of Opera Property Management System an asset
- Should possess or seek certification in basic First Aid
- Strong guest service orientation and training skills background required
- Ability to work independently and prioritize responsibilities
- Experience with a Hotel loyalty program an asset
- Computer proficiency in a Windows environment (Word, Excel, Power Point)
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Guest Relations Manager (Parental Leave Contract | November 1, 2026 - October 31, 2027) in Vancouver employer: Accor
At Fairmont Hotel Macdonald, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and personal growth. Our comprehensive benefits package, including mental health support and a defined contribution pension plan, ensures our employees are well taken care of while they thrive in a supportive environment. With opportunities for career advancement both nationally and internationally, we empower our team members to reach their full potential in the heart of Edmonton's historic luxury hotel.
