At a Glance
- Tasks: Lead luxury guest experiences and curate personalized itineraries at a stunning resort.
- Company: Fairmont Chateau Lake Louise, a premier luxury hotel in Banff National Park.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Work in a beautiful environment with a focus on exceptional service and guest satisfaction.
- Why this job: Join a dynamic team and create unforgettable experiences for guests in a breathtaking location.
- Qualifications: Five years of leadership experience in luxury hospitality and expertise in VIP management.
The predicted salary is between 72000 - 88000 $ per year.
Lead luxury guest experiences at Fairmont Chateau Lake Louise in Banff National Park, using VIP management and personalized service expertise. The Guest Experience Manager leads Guest Relations, Concierge, VIP Services, and resort-wide experience initiatives. Reporting to the Director of Front Office, this strategic hospitality leader oversees daily operations and partners across departments. The position guides Concierge, VIP Team, and Suite Experience programs while aligning delivery with Forbes Travel Guide and LQA expectations.
Key Responsibilities:
- Lead Guest Experience Operations across VIP arrivals, suites, and Concierge
- Curate personalized itineraries through the UR Venue platform
- Coordinate VIP, repeat guest, and special occasion arrivals
- Lead service recovery and strengthen guest loyalty
- Partner with operational departments and tourism experience providers
Requirements:
- Minimum five years of leadership experience in luxury hotel operations
- Management experience in a luxury resort
- Expertise in luxury hospitality, VIP management, and personalized service
- Knowledge of Forbes Travel Guide, LQA, TrustYou, and satisfaction metrics
- Proficiency with Opera Cloud, Microsoft Office, and guest technology
Bring luxury hospitality leadership, VIP expertise, and operational skill to exceptional guest experiences at Fairmont Chateau Lake Louise.
Luxury Guest Experience Manager employer: Accor
At Fairmont Hotel Macdonald, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and personal growth. Our comprehensive benefits package, including mental health support and a defined contribution pension plan, ensures our employees are well taken care of while they thrive in a supportive environment. With opportunities for career advancement both nationally and internationally, we empower our team members to reach their full potential in the heart of Edmonton's historic luxury hotel.
