Director, Conference Services and Catering
Full-time
Job Type: Permanent
Job Schedule: Full-Time
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director, Conference Services and Catering will ensure an engaged team, efficient operations – and offerings that exceed the expectations of every client.
Summary of Responsibilities: Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Direct and manage all activity related to the Catering office, ensuring all service standards are followed
Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
Conduct site inspections as required
Develop annual business plans for the department in conjunction with the Director of Sales & Marketing
Ensure that function bookings, group resumes, event contracts and banquet event orders are prepared and distributed accurately and efficiently
Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
Work closely with the Director of Food & Beverage to prepare monthly forecasts
Balance operational, administrative and colleague needs
Follow departmental policies and procedures
Drives function space optimization/maximization to ensure the best utilization of space for guest experience and financial performance
Lead a team of Conference Service Managers
Onboard new team members
Lead training and recruitment efforts
Follow all safety policies
Other duties as assigned
Qualifications
Previous leadership experience within a similar role required
Computer literate in Microsoft Window applications and relevant computer applications required
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Proactive, detail oriented, and able to work collaboratively across teams to drive results and deliver memorable experiences
Benefits and Perks
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affimation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
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Director, Conference Services and Catering employer: Accor
At Fairmont Hotel Macdonald, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and personal growth. Our comprehensive benefits package, including mental health support and a defined contribution pension plan, ensures our employees are well taken care of while they thrive in a supportive environment. With opportunities for career advancement both nationally and internationally, we empower our team members to reach their full potential in the heart of Edmonton's historic luxury hotel.
