Assistant Director of Housekeeping in Banff

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Reporting to the Director of Housekeeping, the Assistant Director is responsible for leading, coaching, and inspiring a Housekeeping Team of approximately 220 people in our 724-room hotel. We are looking for someone with a passion for people and a relentless commitment to ensuring the highest levels of satisfaction for both our guests and colleagues.

Competitive Salary: $80,000-$85,000 gross annually, based on previous experience & education

Job Duties Include:

• Establish departmental goals, measurements, and desired results in collaboration with the Director of Housekeeping.
• Promote high morale through colleague recognition, engagement, and the removal of identified barriers.
• Coach, develop, and manage the performance of the Housekeeping team, ensuring effective communication and accountability.
• Plan and organize deep-cleaning cycles and projects for guest rooms and public areas.
• Oversee the preventative maintenance program and collaborate with the Engineering and Maintenance teams to address maintenance requirements and achieve operational standards.
• Track and address guest comments and concerns to support guest satisfaction.
• Monitor labour costs, resource scheduling, vacation planning, and departmental productivity to ensure effective use of resources.
• Ensure the team has the necessary supplies, tools, and equipment, including linen, guest supplies, and cleaning materials, while maintaining alignment with the departmental budget.
• Maintain a safe work environment by ensuring colleagues follow safe work practices and by monitoring and updating departmental health and safety programs, including WCB and WHMIS training, policies, and procedures.
• Support and advance departmental environmental initiatives and recycling programs in collaboration with the Director of Sustainability, ensuring adherence to all hotel environmental policies and initiatives.
• Maintain effective and timely communication and collaboration with all hotel departments.
• Drive and participate in hotel committees.
• Support the implementation of new Corporate initiatives and rollouts, assessing their impact on the department and team.
• Lead Housekeeping projects, new launches and departmental initiatives aligned with the hotel’s strategic priorities.
• Take full ownership of the department’s financial performance, including budgeting, forecasting, expense control and labour planning.
• Perform other duties as assigned.

Qualifications:

• Proven ability to successfully lead and motivate a large team.
• Highly organized, with a proactive approach to getting the job done.
• Proven ability to perform under pressure in a fast-paced, team-based environment.
• Willingness to step in and assist wherever operational support is needed within the department.
• A minimum of 2–3 years of experience at the Manager level or above within the Housekeeping department of a large luxury hotel is mandatory.
• Computer literacy in Oracle Cloud and Microsoft Windows applications is required.
• Experience with HotSOS and ALICE programs would be an asset.
• A university degree or college diploma in hospitality management is an asset.
• Strong interpersonal and problem-solving abilities.

Additional Information:

• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal).
• The duration and type of accommodation will be discussed during the interview.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler.
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.